We personally inspect each piece before we ship to guarantee quality. Damaged or flawed items MUST be reported within 48 hours of receiving your shipment or the claim will not be honored.
If the items you have ordered through www.florabunda.us are damaged in transit, please reach us with thru our Contact US page. For faster service please add your Order ID# and someone will get back to you within 24 business hours to let you know how we can proceed.
Returning an Item
If there is nothing wrong with the quality of your order and you simply decide you no longer want it, contact us within 48 hours of receiving it with the following information:
Order Id #, product name/number, reason for return and contact details.
We will then provide you with a returns authorization number (RA), but are unable to provide a return label.
Please send returned items to
9525 Richmond Pl.
Rancho Cucamonga, CA 91730
We ask that you email us your tracking number to ensure a speedier refund.
Once the product is received complete with original packaging and RA Number, we will provide you with a refund as quickly as possible; in busy times, this process can take slightly longer but will not be longer than 30 days. Refunds will be credited to the original purchaser’s credit card, minus a $3 restocking fee. The restocking fee covers the costs of the box, credit card transaction charges and taxes on postage.
We strongly recommend that you arrange for proof of delivery on returned items as we cannot accept responsibility for parcels lost in transit. Please note that proof of postage is not proof of delivery.